This was a transformation of Oak Street Health's patient charts system, evolving it from a basic data repository into an intelligent clinical assistant. Through strategic incremental improvements, my team enhanced data connectivity, simplified navigation, and developed innovative features.

Care teams were tired of fighting the intricate menus of our practically ancient clinical documentation tool, Greenway, every patient visit. We needed to make a system that clinicians found consistent and predictable.

Solving the unique model of our care organization by creating a scheduling tool that balances patient preferences, transporation needs, center oversight and mistake prevention.

The Blue Cross Blue Shield of Michigan (BCBSM) website redesign transformed a desktop-only site into a responsive platform serving six distinct audiences. The project involved identifying navigation challenges through user research and creating task-based pathways that helped each audience quickly find what they needed.

The Blue Cross Blue Shield Michigan Member Portal lets insurance members access their coverage, claim history, wellness benefits and network providers. This project involved learning what major issues the app has today and identifying ways to solve them in a conceptual prototype.